Asia Concierge

We are a high end travel design company, hence we provide specialised ground services and support in Asia to independent travel consultants, travel advisors, agencies, wholesalers with special interest groups, incentive, event and corporate meeting organisers.

The services range from intimate and highly personalised cultural experiences, behind the scenes access, VIP airport services and vehicle transfers, tour and ground arrangements, guide services, in-country experts and customer service, venue sourcing and venue hire, meeting space and private event management as well as access to independent luxury properties and villas in the region.

Where is your head office and country offices?

Our financial and legal offices are in Singapore. Our country head offices are in Bangkok, Ho Chi Minh City, Siem Reap, Luang Prabang, Yangon, Bali, Jakarta, Tokyo, Beijing and Shanghai

Who are the owners of Asia Concierge?

Asia Concierge is independently owner operated under a consortium of investors based in Asia and Australia. All the owners are active in the business and have long held management and director positions in Asia travel companies.

What insurance liability does Asia Concierge have?

Asia Concierge has full Third Party Liability Insurance in all our destinations with a maximum liability of USD5 million. A copy of our insurance policy can be provided upon request.

Which markets does Asia Concierge specialise in and do you have sales offices in those areas?

Asia Concierge specialises in the outbound travel markets of the U.S., Canada, the UK, Australia, New Zealand and Mexico. Details of our sales offices in those markets can be found here

What experience does your management team and staff have in order to service my customer?

Where do we start! All senior management have 20+ years travel management experience in their specialised destinations in Asia. All department heads and senior personnel have at the very least 10 years travel management experience in their country and have built a wide and loyal customer base and following over the years. Our Executive and Team profiles provide further information on the professional backgrounds of each individual.

Product Information

Is all your travel product featured on this web site?

Much of our travel product can be sourced through our Agent Vault platform which is only accessible to registered agents/clients. Our web site features a selection of travel programs and hotels, under our ‘Travel Portfolio’ that offers a wide overview of our product range per destination with creative and specialised content. A substantial amount of our travel and tour product is highly customised for each client request.

If I am looking for a specific product or program how can I find it?

If you are unable to source a product or program to meet your guest’s requirements through our online portfolio range may we suggest registering as an agent to gain access to our Agent Vault or please feel free to contact us directly via the traditional way for a direct assessment and qualification of your needs.

Can your travel programs be tailored made to suit my client’s specific needs?

Absolutely. This is 95% of what we do and what we specialise in. Everything that is presented is customisable by our dedicated team of Travel Designers and experts.

Why can I not see any pricing on the programs and excursions in your Travel Portfolio?

We do not disclose our pricing on hotels and travel product to the general public. Asia Concierge is strictly a B2B operator and therefore pricing can only be disclosed and discussed through our agent partners.

What is Asia Concierge Digital Media?

Asia Concierge Digital Media is the media arm of the company. The company has collated a vast array of high-quality imagery and video content that meet our expectations in the promotion of our destinations. The material is there to inspire travel and enhance the expectations of our guests before travelling with us.

Can I download and use the images throughout your web site? Are they all Royalty Free?

There are specific details on image use in the FAQ section of the Image Bank. This service is only available to Asia Concierge customers and whilst all the images are available for viewing it is a copyright infringement to download and use the images for any purposes if you are not a customer of the company.

Is your promotional ‘Be Inspired’ video content view only?

Our specialised video content is there to inspire travel and stimulate interest. The material has been sourced, edited and compiled by Asia Concierge (except where noted) but is not able to be downloaded and used by third parties due to contractual arrangements of the material.

How do I register to gain access to your Agent Vault?

You may follow the prompts when you click on the Agent Vault section of our web site or you can register at the bottom of our home page. After assessment, within 24-48 hours you will be sent a dedicated agent log in code that allow you complete access to our specialised materials and product ranges and our quarterly update. Please note we do not approve access to those with gmail/hotmail email accounts.

Account & Billing

Does Asia Concierge provide credit terms for their customers? And if so, what are they?

Each program that we create has detailed information on payment and cancellation terms which vary based on services provided.

For long standing clients, a maximum 30 day credit is provided to our customers upon the completion of a Credit Application and bank guarantee

What are your payment terms and conditions per booking?

Please refer to our specific booking terms and conditions when making contact with one of our team.

How difficult is it to book multi country travel programs and can I receive one invoice for a multi country booking?

We have a full multi-country team in our Bangkok office that facilitates and manages all multi country requests. We have the facility to issue a consolidated invoice from our financial HQ in Singapore with one bank payment.

Where is your banking based? Is payment centralised or paid direct to each country?

Singapore for USD payments. Payment can be centralised or it can be paid direct to the specific country. Our management will be pleased to advise further and find a payment arrangement that will suit you best.

Do you have payment facilities for credit cards?

Yes, we work exclusively with Fly Wire to facilitate all credit card requests. For those IC’s that require us to take guest payment directly we are able to do so and credit back your commission after full payment has been received.

As a client do we need to enter a contract agreement prior to working together?

Yes, we like to keep things in black and white at Asia Concierge and therefore will ask for a contract or an agreement to be signed before services can be provided. Any agreement is created with terms and conditions that are mutually agreeable and beneficial.

USEFUL INFORMATION

Frequently Asked Questions

PRODUCT RANGE